Job Description
Universal Banker III
On-site Work Position
Location: Union Grove
Purpose: Universal Banker III (UB III) is responsible for conducting transactions; opening and maintaining both personal and business accounts; conducting account resolutions; as well as consumer lending duties. A UB III will also pursue cross-selling opportunities for current and future customers. The primary purpose of a UB III is providing service and efficient solutions for our customers. A UB III will have a thorough understanding of the customer transaction requirements and be able to effectively communicate all available options, resources, and solutions to provide an exceptional banking experience.
Essential Duties and Responsibilities: - Transactional/Customer Assistance
- Process customers’ deposits, withdrawals, loan payments, loan/cash advances, cashier’s checks, and other routine transactions.
- Routinely provide customers with accurate information and troubleshoot customer issues.
- Familiar with company resources available to best assist customers.
- Assist customers with access to safe deposit boxes, address changes, & travel notifications.
- Troubleshoot issues with debit cards, credit cards, online banking, & answer general account questions.
- Sell gift and travel cards.
- Collecting information for, as well as executing wire transfers.
- Balance and service branch ATMs and vaults.
- Close depository accounts (checking, savings, money market, COD, HSAs, IRAs, etc.).
- Open depository accounts such as checking, savings, money market, CODs, HSAs, IRAs, etc.
- Take loan applications and can quote rates, terms, projected payments, as well as performing the loan closing.
- Branch Responsibilities
- Follow proper branch opening and closing procedures.
- Balance and service ATM and cash vault.
- Assist customers with access to safe deposit boxes.
- Provide exceptional customer service through all means of communication.
- Open and maintain personal deposit accounts (including IRAs and HSAs).
- Aid Assistant and Branch Managers, as needed.
- Cross selling
- Recognize customer cues for appropriate products and services they currently may not be using.
- Comply and work toward the branch goals to achieve and/or exceed branch growth potential.
- Account Acquisition
- Open personal and business accounts for new and existing customers.
- Perform follow-up with customers.
- Responsible for updating the necessary customer account maintenance/changes.
- Execute the loan application process and perform loan closings.
- Other Activities
- Ability to demonstrate compliance with all bank regulations for assigned job functions and apply to designated job responsibilities. Knowledge may be gained through coursework and on-the-job training. Must be able to keep up to date on regulations changes; follow all bank policies and procedures and compliance regulations; and complete all annual required or job-specific training coursework.
- Promote CSB as a local relationship-building financial institution- with a heavy focus on volunteerism and teamwork.
- Provide co-workers with positivity and support when searching for solutions.
- Have a strong desire to undergo training designed to impact financial knowledge and enhance job skills.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and be eager to learn new materials in this ever-changing industry.
Education: High school diploma or equivalent GED. Some banking or sales experience is preferred but not required.
Responsibility and Decision-Making: Recognize any suspicious behavior and can make decisions on when to consult higher management on any transactions.
Supervision of Others: N/A
Physical Demands: Ability to lift boxes of coin and work in a fast-paced environment.
Work Environment: Fast paced.
Job Tags
Full time, Local area,