Overview:
Turn insight into action. Build credibility. Inspire change.
We’re hiring a Manager of Customer Experience & Insights to lead the team responsible for connecting our customer data, feedback, and experience design efforts into one integrated function. Reporting to the Director of Customer Experience, Strategy, Planning & Execution, you’ll be responsible for delivering meaningful, measurable outcomes, not just diagnosing what needs to change, but helping us change it.
This role is for someone who thrives on turning potential into progress. As a key advisor and partner to senior leaders, you’ll lead the Customer Insights, CX Design, and UX teams and help transform how we listen, learn, and act on what matters most to Manitobans.
You’ll also champion the use of customer and operational data to identify opportunities, remove barriers, and accelerate change, ensuring customer insights shape roadmaps, digital experiences, and business priorities.
What you’ll do:
What we’re looking for:
If you're ready to lead with purpose and help drive accountability, visibility, and impact across our customer experience portfolio, we’d love to hear from you.
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