Overview Experience Manager role at Ulta Beauty. The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values to develop a high-performing team that delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This position is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM focuses on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance)." Principal Duties & Responsibilities Essential Job Functions Promote a culture of accountability to meet or exceed store goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability through operational excellence, top-line sales growth and expense control. Leverage store forecast and payroll budgets to support with store scheduling needs and communicate needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. Address underperforming metrics related to services, boutiques, retail sales, services sales, loyalty, store visits and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas. Support direct reports in developing and maintaining their clientele. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. Stay informed regarding new and existing industry trends, products, and services; be knowledgeable about ingredients and benefits to better serve guests. Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy. People Attract, hire, retain and source a diverse team for salon and boutiques; address staffing needs and open positions. Build an engaged team through collaboration, communication, prioritization, and coaching to drive guest loyalty. Create an inclusive environment that fosters associate growth and engagement. Support development, training, feedback, performance reviews, succession planning, and development plans to drive sales performance. Participate in ongoing training to enable professional development and drive sales performance. Establish relationships with brand partners to deliver on sales and service goals. Model teamwork and guest service excellence by leading with direction and sharing best practices. Execute the Guest Engagement Leader program to drive business results across APGs metrics. Process Know and enforce Ulta Beauty policies, procedures, and standards, including Infection Control Policy. Adhere to dress code and use scheduling and task management tools to optimize staffing, tasks, and workload. Protect assets and minimize loss; ensure safety, inventory control, cash management and loss prevention. Execute day-to-day inventory control processes and theft reporting as necessary. Communicate and implement company initiatives and ensure task execution. Regularly communicate with field and services leadership on trends, opportunities, and challenges. Job Qualifications Education Bachelor’s degree preferred Cosmetology license and/or cosmetology management license where required by state law Experience 2-3+ years of relevant, fast-paced retail management or related experience Financial management: driving top-line sales, interpreting reports, managing payroll budgets, controlling expenses Cosmetology management: advanced competency in services, guest experience, and product attachment; knowledge of Board of Cosmetology regulations Retail management: inventory monitoring, operational excellence, service culture, and merchandise directives Leadership: attracting, developing, motivating talent, adapting to change, and leading a team Skills Proficient with basic technology (POS, Microsoft Office, Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Strong organizational skills to manage multiple tasks Ability to work under pressure and be adaptable Special Position Requirements Full-time schedule including days, evenings, weekends, and holidays Attend corporate meetings and conferences Working Conditions Continuous mobility throughout the store Frequent standing, bending, reaching, and twisting Frequent lifting up to 25 lbs Frequent use of computer and related devices Note: The company will engage in the interactive process to determine reasonable accommodations for associates with disabilities. The pay range is $33.00 - $40.00 per hour, with eligibility for additional compensation through the company bonus plan. Full-time benefits include PTO and health, dental, vision, life, and disability; part-time benefits vary. For more information about benefits, visit the Benefits and Career Development page. About Ulta Beauty Ulta Beauty is the largest North American beauty retailer and premier destination for cosmetics, fragrance, skincare, hair care, and salon services. We offer more than 25,000 products across ~500 brands and provide in-store full-service salons. We will consider all qualified applicants, including those with arrest or conviction records, in accordance with applicable laws. Seniority level Not Applicable Employment type Full-time Job function Business Development and Sales Industries Consumer Services, Personal Care Product Manufacturing, and Retail Referrals increase your chances of interviewing at Ulta Beauty. 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