Job Description
Customer Service Representative-Pest Control (Remote, Full-time)
We are seeking a dedicated Customer Service Representative to join our remote team. This dynamic, open-ended role involves answering customer inquiries, identifying sales opportunities, and supporting our pest control operations. The ideal candidate will be a proactive problem-solver with a positive attitude and a passion for delivering outstanding service to homeowners, business owners, and other clients.
Key Responsibilities:
- Customer Interaction: Answer all inbound calls, addressing inquiries from homeowners, business owners, and other contacts. Transfer calls as needed for non-customer inquiries.
- Sales Opportunities: Identify and pursue opportunities to upsell services during customer interactions, contributing to account growth.
- CRM Management: Input and update customer information in our existing CRM software to maintain accurate records.
- Service Coordination: Schedule and reschedule pest control services, coordinating with technicians to ensure timely delivery.
- Administrative Tasks: Perform entry-level bookkeeping, data entry, and other administrative duties to support operations.
- Complaint Resolution: Address customer concerns professionally, resolving issues to maintain high satisfaction levels.
- Payment Processing: Handle payment transactions accurately and efficiently.
- Open-Ended Duties: Take on additional responsibilities as needed to support the team and enhance customer experience.
Qualifications:
- Experience: Minimum of 2 years in a customer service or similar role, preferably in pest control, home services, or a related industry.
- Skills:
- Positive attitude and strong work ethic.
- Excellent listening and problem-solving abilities.
- Diligence, punctuality, and multitasking skills.
- Comfortable handling a variety of tasks in a fast-paced environment.
- Technical Requirements: Familiarity with CRM software and basic bookkeeping is a plus but not required.
- Location: No geographic restrictions; candidates may work remotely from anywhere.
- Equipment: Candidates will be provided with a computer but must have access to reliable internet. A company-provided phone or headset may be supplied.
Job Tags
Full time,