Job Description
Bilingual Customer Service Representatives (English/Spanish)
Location: [ATLANTA, GA 30331]
Schedule: Full-time, Monday–Friday, 8:00 AM–5:00PM (40 hours/week)
Pay Rate: $20–$24/hour, based on experience
We are currently seeking two Customer Service Representatives to join a dynamic, fast-paced office environment. Ideal candidates will be detail-oriented, self-motivated, and comfortable handling multiple responsibilities. This role requires strong communication skills in both English and Spanish.
Required Skills:
- Bilingual: Fluent in English and Spanish (verbal and written) to assist Spanish-speaking customers
- Proficiency in Microsoft Excel and Word (including document formatting and basic formulas)
- Knowledge of Outlook and proper email etiquette
- Strong communication skills, both verbal and written
- Ability to work independently and collaboratively with accounting and other departments
- Problem-solving mindset, with good judgment on when to escalate issues
- Strong organizational skills and ability to prioritize tasks
- Eagerness to learn and adapt in a team environment
Responsibilities:
- Respond to customer emails and process orders accurately
- Ensure timely and accurate reporting of orders to production
- Schedule appointments and coordinate with customers
- Provide product information and support to sales personnel
- Handle customer complaints, escalate to appropriate personnel, and follow up on credit approvals
- Bill orders that have shipped
- Support shipping and production departments with necessary documentation
- Prepare and deliver order reports using Excel for management review
- TEMP-TO-HIRE POSITION.
Job Tags
Full time, Temporary work, Work at office, Monday to Friday,