FLSA STATUS
KEY RESPONSIBILITIES
Provide timely and appropriate triage of phone calls including care advice and recommendations per protocols
Perform detailed evaluation of patient symptoms and provide appropriate medical advice on treating symptoms and/or recommendations for escalating treatment via telephone using protocols
Complete all required paperwork and documents care rendered in all appropriate locations that is clear and concise for providers.
Book same day appointments into practice specific schedules per protocols
Follow established procedures and protocols, and completes accurate and efficient documentation for each telephone triage encounter using appropriate internal and external resources.
Become well versed in all policies, procedures, and guidance that New London Hospital has put forth
Participate in routine meetings to keep up to date on any changes in policy, procedure, or outbreaks
Escalate any potential problems to the appropriate supervisor.
Ability to maintain confidentiality standards when handling and processing records.
Able to work in a fast-paced environment handling a varied number of calls per day
Excellent phone etiquette, especially when speaking with difficult or abrasive individuals
Calm and patient demeanor paired with attention to detail
Excellent written and oral communication and customer service
Ability to work across multiple teams
Competent in using computers, telephones, electronic medical records (EMRs), Microsoft Suite (MS Word, Excel, Power Point), databases, and other office
Other duties as assigned.
Minimum pay: $35.57
Maximum pay: $49.99
Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
There are so many reasons to join Dartmouth Hitchcock Medical Center and Clinics, members of Dartmouth Health , the premiere health system in New England.
First and foremost are our people. No matter the role, you’ll find a shared purpose here. We have doctors ready to teach their knowledge, nurses who lead through experience, and other like-minded individuals collaborating for the health of the community, while inspiring each other day after day.
Affiliated with Dartmouth College, the atmosphere here is very collegial. You’ll discover educational and research opportunities around every corner. At Dartmouth Hitchcock Medical Center and Clinics, you never stop learning.
You’ll also appreciate the resources our wide-spread health care system provides. You’ll have access to experts at the top of their fields, advanced technologies, and modern facilities that enable you to care for patients like nowhere else.
We offer a total compensation package that includes competitive health and wellness benefits. These benefits consist of "Core Benefits" that are provided by Dartmouth Hitchcock Medical Center and Clinics as well as "Benefit Choices" that allow you to select additional benefits to meet your personal situation and needs.
New England is a very special place to live, work, and become part of a community. We have some of the most advanced educational institutions, best health care, and diverse cultural and recreational offerings you will find anywhere in the country. The public schools are excellent, the mountains are beautiful, and the lakes are pristine. No wonder so many people love it here.
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